1. Whether or not obvious damage or tear marks are found on the outer packaging, the goods should be inspected in front of the Courier before signing for the package, and a note should be made on the waybill before signing for the package, or the package should be refused directly if there is a problem.

2. If the package not signed for in front of the delivery person is damaged or missing, please keep the outer packaging box (including the sealing tape) and report it to the local post office within 2 days after signing for it (based on the delivery time on the logistics provider's website), and provide the invoice of the goods, physical photos and other information to contact us to apply for compensation from the post office for you.

3. When the goods you purchased on behalf of others have quality problems after being used for a period of time, as long as the goods are still within the quality guarantee period and you have the original purchase voucher and the quality guarantee card of the goods, you can entrust DemoBuy to contact the merchants in Chinese mainland to handle the return or exchange.

1) As each seller/manufacturer has its own unique principles and methods for handling product quality issues. The form (subject to the information indicated on the product quality guarantee card), DemoBuy cannot guarantee that the manufacturer will fully meet your requirements, but will do its best to secure your benefits and ensure your satisfaction.

2) DemoBuy offers this agency service without charging any service fees, but you need to bear the round-trip shipping costs of the goods. DemoBuy reserves the right to refuse to act as an agent for this service for goods that do not meet the quality guarantee conditions.

4. Please describe your problem in detail and upload photos of the package packaging, physical products, etc. DemoBuy has received your application and will handle it for you as soon as possible and provide a solution (including but not limited to refund fees, returns and exchanges, etc.).

In any of the following circumstances, we will not accept your request for a return or exchange of the goods:

1. The goods have been exchanged, their original appearance has changed, or parts have been lost;

2. Unsealed goods, such as software packages, CDS, DVDS, cassettes, etc.

3. Goods without original purchase vouchers;

4. For issues such as missing items, damage or defects of the goods, please contact customer service within 72 hours after signing for the package. Applications received after this period will not be accepted.

The pictures required for applying for after-sales service

If the product is damaged or has large areas of stains, please take photos of the damaged or stained areas and upload them.

2. If the size of the product does not match the size you purchased, you need to take a photo of the product with the size label and upload it (if the product does not have a size label, it cannot be verified).

3. If the received goods do not match the style of the goods you purchased, you need to take a photo of the overall picture of the goods and upload it.

4. If the items are missing, first provide the order number of the missing items. Then, take photos of the front side of the package receipt you received, the unpacking area of the package's outer packaging, and the weighing pictures of the items and the package and upload them.

5. If the received package is incorrect, please take a photo of the waybill of the received package and the items inside it, and provide the ID of one of the received items.

6. If the weight of the package you received is incorrect: Please weigh the package before opening it and upload the weighing picture.