Help Center
Help Center

Customs inspection

All parcels sent abroad need to pass through foreign customs. Customs inspections of parcels are basically carried out in the form of random checks. If the customs considers your package to be special (for example: large in size, too heavy or containing sensitive items, etc.), they will usually contact the recipient proactively to provide an invoice or customs clearance documents. The costs incurred due to the package being returned or destroyed because the recipient cannot be reached or the recipient does not cooperate in proactively contacting the customs for clearance will be borne by the recipient themselves.

Rapid Order Processing

Orders are reviewed and processed for purchasing within 12 hours, 24/7.

Express Parcel Handling

International parcels are dispatched for shipping within 24 hours after submission.

7*12 Customer Service

Our 7*12 customer service team is here to accompany you throughout your shopping experience, ready to resolve any issues at any time.

Professional Parcel Planning

Expert parcel planning to maximize the use of your package space, saving every penny possible.