Help Center
Help Center

Payment policy

This payment policy is designed to provide customers with clear payment methods and rules when purchasing products or services on the DemoBuy website. Please read the following content carefully before placing an order.








1. Payment method








DemoBuy offers a variety of payment methods to facilitate customers' selection








1.1 Credit card/Debit card:




Support international credit cards and debit cards such as Visa, MasterCard and American Express.








1.2 Bank Transfer:




Both international and domestic bank transfers are supported. Please note that bank transfers may require additional processing time.








As the website develops, more diversified payment methods may be developed at different stages to support customer payments. Please refer to the actual payment method provided by the website at the time of settlement.








2. Payment Rules and conditions








2.1 Currency and Exchange Rate




DemoBuy supports payments in different currencies. The specific available currencies will be displayed on the settlement page.




Please note that your payment method provider may convert based on the exchange rate at that time and may charge a certain exchange rate conversion fee.








2.2 Payment Security




DemoBuy attaches great importance to your payment security. We use advanced encryption technology to ensure the security of your payment information.




We will not save your credit card information. All payment information is processed through a secure payment gateway.








2.3 Payment Confirmation




After you complete the payment, you will receive a confirmation email containing the order details and payment status.




If you haven't received the confirmation email, please check your spam folder or contact our customer service staff.








2.4 Refund Policy




For a refund, please refer to our return and exchange policy. The refund will be returned according to the original payment method. The processing time may vary depending on the payment method.




Please note that bank transfers and certain payment methods may take a longer time to process. The specific refund time is subject to the processing time of the bank or payment platform.








2.5 Payment Failed




If your payment is unsuccessful, please check whether the payment information is correct and make sure there is sufficient balance in your account.




If the payment is still not successful, please contact your bank or payment platform, or contact our customer service staff for assistance.


Rapid Order Processing

Orders are reviewed and processed for purchasing within 12 hours, 24/7.

Express Parcel Handling

International parcels are dispatched for shipping within 24 hours after submission.

7*12 Customer Service

Our 7*12 customer service team is here to accompany you throughout your shopping experience, ready to resolve any issues at any time.

Professional Parcel Planning

Expert parcel planning to maximize the use of your package space, saving every penny possible.