Help Center
Help Center

Various status descriptions of Oksalebuy purchasing orders on behalf of others

Pending payment


A purchase order has been generated and is waiting for payment. You need to complete the payment within 72 hours


Under review


The order has been successfully paid and is awaiting confirmation from the purchasing department


In processing


The order has been assigned to the purchaser for review and is ready to be placed with the seller


Ordered


The purchaser has successfully placed an order with the seller and is waiting for the seller to ship the goods


Dispatched


The seller has dispatched the goods and is waiting for them to arrive at the Oksalebuy warehouse


Signed for


The goods have been delivered to the Oksalebuy warehouse for signature and are awaiting inspection


Has arrived


The goods have been inspected and weighed, and are now waiting to be warehoused


Has been stored in the warehouse


The product has been stored in the Oksalebuy warehouse and can be submitted for delivery at any time during the free storage period


Supplementary payment


The amount paid for the order is lower than the actual amount by the seller. Users need to complete the supplementary payment before they can place an order normally


Invalid


If the product name or price does not match what you submitted, the actual product has no pictures or descriptions, virtual products, prohibited products, etc., all will be regarded as invalid orders


Returned order


When a user applies to cancel an order or returns it due to reasons such as the seller's or customs policies, the payment for the goods will be automatically refunded to the balance of your Oksalebuy account


"Returning goods"


Oksalebuy has successfully negotiated the return with the seller and the goods have been dispatched to the seller. We are now waiting for the seller to receive the goods and refund the money


Returned


The return and refund process has been completed, and the return amount has been refunded to the user's Oksalebuy account


In the process of exchanging goods


Oksalebuy has successfully negotiated the exchange with the seller and is currently processing the exchange


To be confirmed


During the ordering process of the goods, we have information that needs to be confirmed with you


Overdue


If the goods exceed the shelf life or you voluntarily give up, the order status will be set to "Overdue" and the goods will be destroyed


International freight charges are pending payment


The package has been submitted and is awaiting payment for the shipping fee


In operation


This product corresponds to an international parcel. The payment has been successful. We are waiting for the warehouse to pack and send it out


The international parcel has been sent


The international parcel corresponding to this product has been sent out


Completed


You have received the goods


Package order status


Pending payment


The package has been submitted and is waiting for payment. You need to complete the payment within 3 days


Pending review


You have submitted the package order. Please wait for the system confirmation


Reviewed


Your package order has been approved and is awaiting shipment


Out of the warehouse


We are sorting and shipping for you


In the package


Your goods have been dispatched from the warehouse and are now being carefully packaged for you


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Rapid Order Processing

Orders are reviewed and processed for purchasing within 12 hours, 24/7.

Express Parcel Handling

International parcels are dispatched for shipping within 24 hours after submission.

7*12 Customer Service

Our 7*12 customer service team is here to accompany you throughout your shopping experience, ready to resolve any issues at any time.

Professional Parcel Planning

Expert parcel planning to maximize the use of your package space, saving every penny possible.