Welcome to the our beginner’s guide. This guide is designed to help you understand the benefits and service guarantee that we can bring to you, how to find quality products on this platform, and buy and get the products you want through this platform. Please refer to the relevant guidelines at the bottom for the specific procedures of order submission and delivery.

1. What benefits for you via our shop?

● Recommend a large number of Chinese products with great cost-effective advantages for you

● Buy goods from all online and offline channels in China for you

● Save you a lot of shopping and shipping costs

● Provide you with mature and reliable service support and respond quickly to and solve the various problems you encounter

2. How to find products and find quality products

● Through China's online e-commerce platforms, such as Taobao

● Learn about interested Chinese merchants and products through social media

● Look for quality supplier partners through our shop If you learn about the Chinese products you are interested in through the above channels. We can provide you with a complete set of high-quality services.

3. How to get the product I want

● Place an order through our shop and the goods will be delivered to our China warehouse. We help you check the goods quality. If you agree to accept the goods, the goods will be retained. If not, our professional purchasing team will help you communicate with the seller to return or exchange the goods.

● When your goods are delivered to our warehouse, we will take good care of your goods. You can submit for shipping and delivery services whenever you need it and we will send the goods to your country through international shipping.

4. The service guarantee that I can get at our shop

● Professional purchasing service: we will quickly respond to and process your order, purchase the goods you order and offer reliable and efficient after-sales services.

● Reliable quality inspection system: we will carefully check each of your goods, provide timely feedback to you and properly keep your goods.

● Rich delivery lines: we have a wealth of delivery lines and we will recommend the best quality line for you according to different countries. You can choose any line to send goods according to your own needs.

How to purchase

Step 1: Select the product

Method 1

Please find the product you want to purchase on Taobao/Tmall/1688, copy the product link and paste it into the search bar (or simply copy and paste the link shared by your friend).

Method 2

Enter the product name in our search bar and select from the displayed products.

Step 2: Submit Order

Our shop can capture 99% of product information on Taobao/Tmall/1688. You can directly select the color, size, and quantity, and then click "Add to Cart" or "Buy Now".

Step 3: Pay the product fee

Choose a payment method and pay for the product cost and the domestic shipping cost in China.

Tip

Payment can be made in multiple currencies.

Payment methods: credit card, PayPal, balance.

Enter the destination country/region and note your requirements, then submit the order.

Step 4: our procurement

Our purchasing personnel will contact the seller and purchase the product you ordered.

Tip

During the purchase process, you can click on "Order Inquiry" to contact our purchasing agent for more details. If needed, they will contact you via email or communication software.

Step 5: We check and store your goods

After the warehouse receives your goods, we will conduct quality inspection and store the goods in the warehouse. Then you can go to the "User Center" - "Warehouse" to view the item.

Tip

Once the goods arrives at our warehouse, we will conduct a series of quality inspections and take photos for you to view. If you have any questions, we will contact you immediately.

Products purchased from 1688 will comply with different quality control standards.

You can proceed to the next step: send the stored items overseas (steps 6-9) or purchase more items and send them together (repeat steps 1-5, then steps 6-9)

We provide 90 days of free storage service for your goods.

Storing and shipping all goods overseas in a single package together can save on shipping costs.

How to submit a package

Step 6: Submit for package transportation

Visit "Warehouse" and select the product and then submit the package. Fill in delivery details and select the recommended delivery type.

Step 7: Packaging and Payment

Integrate and package all items, reinforce packaging, weigh the package and estimate international shipping costs.

You pay for international logistics fees

Tip

International shipping costs are calculated based on the estimated weight of the product, the chosen transportation method and the destination.

The final shipping cost will be calculated based on the package size and weight measured by the shipping company. If there is a difference between the final shipping cost and the paid shipping cost, the differential cost will be refunded to your our account after the product is shipped.

Step 8: our Shipping

We ship out the international package to your country.

Tip

After the package is sent out, you can track it through "My Waybill" - "Waybill Details".

Final step: Sign for receipt

After receiving the package, if you have any questions about the package, you can also choose the relevant package and apply for after-sales service.

Tip

There is a possibility of accidents during international parcel transportation. This type of situation includes delays, customs confiscation, taxation, package damage, package loss, etc. We cannot control or prevent accidents that may occur when your package is in the hands of third-party logistics companies or customs, nor can we guarantee the service quality of third-party partner companies. However, our goal is to provide customers with the best services and we will inform you in advance of the transportation situation for each chosen shipping route or country/region, and make every effort to assist you in case of any problems.

If you are very satisfied with the service of our shop, please share your order with friends or on social media.