I. Logistics Transportation Process:

The process of international parcel transportation involves: packaging at DemoBuy warehouse - pick-up by logistics provider - security check by logistics provider and airport - waiting for flight arrangement - flying abroad (possibly with a transfer) - operation at airport processing center - customs clearance process - transfer to local delivery provider - delivery process. All the above processes require time-sensitive handling. Special customs clearance procedures will take a longer time. If your package has not been updated within the delivery period, please be patient. Thank you for your understanding and support.

1. Delivery time: The delivery time will be calculated from the moment your package status shows "Shipped". The provided delivery time is the basic reference time. In case of special weather, customs or logistics providers, etc., it may have a significant impact on the delivery time. Please allow sufficient time to receive the goods.

2. Freight charging rules: Some routes calculate the actual weight, while others calculate the volumetric weight. The charging standards for different types of routes to different countries may vary. Therefore, if you want to estimate the freight, you can visit our freight estimation website: https://www.oksalebuy.com/?go=page&action=estimates

3. If you have any questions about the weight, you can verify the calculation rules through the following link.

A) estimate weight and actual weight: https://www.oksalebuy.com/?go=help&action=view&id=206

B) various ways to transport volume weight calculation method: https://www.oksalebuy.com/?go=help&action=view&id=213

Ii. Disclaimer

See rule please see: https://www.oksalebuy.com/?go=help&action=view&id=405

Iii. Introduce the relationship between the logistics provider and our company:

Self-operated: DemoBuy has a deeply cooperative logistics route with logistics suppliers, and DemoBuy has stronger control and monitoring. In case of any abnormality with the package, DemoBuy's after-sales service standards, which are superior to the compensation standards of the logistics provider, can handle it for the customer.

Non-self-operated: Logistics routes where high-quality logistics providers selected by DemoBuy join and settle in. When the package is abnormal, DemoBuy can apply for compensation on behalf of the logistics provider. The specific amount of compensation will be handled according to the compensation standards of the logistics provider.

Iv. Uncontrollability of Logistics Delivery:

International Delivery Professional Service Description: All international delivery services are provided by third parties. We cannot fully control factors such as delivery time, item restrictions, and tariffs. However, DemoBuy will do its best to offer assistance when problems arise.